Gary F. Torrell was recently published in the Summer 2011 edition of “The Corporate Counselor,” a publication for in-house counsel provided by The Corporate Law Departments Section of the Los Angeles County Bar Association. Gary was invited to write the keystone article for the Summer issue because of his background as in-house counsel for several corporations. Gary’s article, entitled “Winning Strategies For Resolving Consumer Complaints,” discusses the challenges of defending a coporation against a single or small group of consumers. The article also gives some valuable tips and tricks to assist in-house counsel with navigating the delicacies of defending their company against consumer complaints. Click here to read the full article.